Work area Support Engineer Job Description
Employment Overview
To give work area backing to inward staff, helping them with everyday issues that they experience while utilizing the work area equipment and programming.
Obligations and Responsibilities
- To give first and second work area uphold; noting support questions
- To take responsibility for issues and be proactive desktop support engineer role when managing client issues
- To log all approaches the call logging framework
- Respond to enquiries from staff and assist them with settling any equipment or programming issues
- Maintain a log of any product or equipment issues identified
- Support clients in the utilization of Computer hardware by giving fundamental preparing and exhortation
- Administer Hardware support for all work area IT gear
- Assists in keeping up the working framework and security programming used on the organization, including the expansion of new clients to the organization and foundation of rights and advantages
- To assign more mind boggling support issues to the IT Manager
Abilities/Attributes Required
- Relevant Desktop Support insight inside a business climate
- Good information on Windows 2003/2008 Server
- Strong information on Windows XP/Vista/Windows 7
- An exhaustive information on MS Office Suite
- Excellent phone way and great relational abilities
- Knowledge of Backup Exec is attractive
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