work area upholds level 1 expected set of responsibilities

Work area Support Level 1 

Organization Description 

Artech is the tenth Largest IT Staffing Company in the US, as indicated by Staffing Industry Analysts' 2012 yearly report. Artech gives specialized mastery to fill holes in customers' nearby ranges of abilities accessibility, convey arising innovation ranges of abilities, invigorate existing expertise base, take into account adaptability in venture arranging and execution stages, and give planning/monetary adaptability by offering unforeseen work as a variable expense desktop support level 1 job description. 

Expected set of responsibilities 

Essential Skills: 

• Should have insight into Desktop/Desk side help/Windows experience (Windows Based) 

• Should have involvement with working in big business call focus climate. 

Give equipment/programming/network issue determination/goal through phone/email/visit for client's end clients 

• Coordinate and oversee associations with merchants and care staff that give equipment/programming/network issue goal. 

• Administer and give User account provisioning. 

• 1-2 years help work area, client care, and backing involvement in critical thinking including equipment, programming, and organizations. 

• Phone uphold experience important. 

• ITIL information on V2 or V3. Particularly on Service Desk, Incident, Problem, and Change Management 

• Technical helpdesk or specialized call place experience is important. 

• Disciplined, deliberate critical thinking aptitudes required. 

• Hands-on work involvement in the accompanying: 

• Windows Operating frameworks 

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000 

• Servers: Windows 2000, Windows 2003, Windows 2008, 

• Knowledge of Active Directory, Exchange 2003/2007 

• ITSM tagging apparatuses, for example, Remedy, HP Service Center, Peregrine Service Center 

• User account creation for Active Directory, Exchange Mailboxes, Distribution records