Cristie time contingent + compact

The Cristie time contingent + is available in different units (10, 20, 50 or 100 hours). You define when you need which support. The support provided will be charged for every quarter hour or part thereof. The contingent has a response time of 4 hours (Monday - Friday: 8 a.m. to 5 p.m.) and can be used for the following scenarios: contingent workers

Monitoring

stand-in

Managed Service

configuration

Updates

Error isolation and elimination

Communication with manufacturers

consultation

analysis

(Remote) training

Assistance in acute situations

Support is provided by phone, remote tool, VPN or on site (after consultation). The time quota can be used flexibly for all of the above topics. The scope of services is transparently defined and documented in tickets.

Exemplary uses

Active monitoring:

Constant monitoring of your backup environment takes up time that you lack in ongoing projects? Submit this task quickly, flexibly and without a contract! Here you decide how often the monitoring should take place. As soon as an error is detected, you will be informed immediately by email. Optionally, you can use your contingent and have the error narrowed down and rectified by our experienced consultants. Any necessary communication with manufacturers can also be taken over.

Managed Service:

The reliable operation and maintenance of a backup environment require specialized know-how and experience. It is also extremely important to ensure operations even when employees are absent. Our managed service is a flexible and cost-effective alternative. Only the time actually spent will be charged. In addition, the quota can also be used for upgrades, conversions, etc. They define the beginning, the scope and the end of the support. Unused time quota + can be used later.

Consulting:

The project load leaves too little time for administrative work? Do you have to react quickly and flexibly to absences due to vacation and illness? Are there any topics for which you need quick and uncomplicated external support from experts?

The supported topics are discussed individually and defined in a ticket. Possible topics:

Backup (e.g. IBM Spectrum Protect, Commvault, Cristie xBMR)

Storage solutions (e.g. SAN, NAS, object, S3)

Tape libraries

Data management

Long-term storage

network